FairCar Keflavik Office - Keflavík

Adrian S.

Enttäuschende Erfahrung mit der Mietwagenstation
FairCar Keflavik Office Vermieter: Routes, Anbieter: AurumCars

Ich möchte meine Erfahrung mit der Mietwagenstation teilen und bedauerlicherweise eine äußerst enttäuschende Bewertung abgeben.

Nachdem ich Anfang März meinen Mietwagen zurückgegeben habe, warte ich immer noch auf die Rückzahlung meiner Kaution. Leider wurde mir eine zusätzliche Kaution außerhalb des ursprünglichen Vertrages abgezogen. Seit mehreren Monaten warte ich nun vergeblich auf die Rückerstattung von 2.593€.

Aufgrund dieser unzumutbaren Situation und der mangelhaften Kommunikation kann ich diese Mietwagenstation keinesfalls empfehlen. Es ist äußerst enttäuschend, dass sie nicht in der Lage sind, ihren Zahlungsverpflichtungen nachzukommen und eine angemessene Lösung anzubieten.

Ich möchte betonen, dass ich als Kunde ein Recht auf eine zeitnahe Rückzahlung habe und es bedauerlich ist, dass dies bisher nicht geschehen ist. Diese Erfahrung hat mein Vertrauen in die Professionalität und den Kundenservice schwer erschüttert.

Es ist bedauerlich, dass ich gezwungen bin, dieser Mietwagenstation einen Stern zu gebe. Ich hoffe, dass mein Feedback dazu beiträgt, dass andere Kunden vor ähnlichen Problemen gewarnt sind und sich ihre Entscheidung gut überlegen.

FairCar Keflavik Office Vermieter: Routes, Anbieter: AurumCars

I would like to share my experience with the car rental station and unfortunately leave an extremely disappointing review.

After returning the rental car in early March, I am still waiting for the refund of my deposit. Unfortunately, an additional deposit was deducted from me outside of the original contract. I have been waiting in vain for the reimbursement of €2,593 for several months.

Due to this unacceptable situation and the poor communication, I cannot recommend this car rental station under any circumstances. It is extremely disappointing that they have failed to fulfill their payment obligations and provide a suitable solution.

I want to emphasize that as a customer, I have the right to a timely refund, and it is regrettable that this has not happened so far. This experience has severely shaken my trust in their professionalism and customer service.

It is unfortunate that I am compelled to give this car rental station one star. I hope that my feedback will serve as a warning to other customers about similar issues and encourage them to carefully consider their decision.

FairCar Keflavik Office Operator: Routes, Provider: AurumCars

Ég vil deila reynslu minni með bílaleigunni og því miður láta mjög hæðilega einkunn.

Eftir að ég skilaði bílnum mínum til baka í byrjun mars, er ég ennþá að bíða eftir endurgreiðslu á tryggingunni minni. Því miður var mér dregin aukatrygging frá utan upphaflegs samnings. Ég hef verið að bíða árangurlaust í nokkrar mánuðir eftir endurgreiðslu á 2.593 evrum.

Vegna þessarar óviðráðanlegru aðstæðu og lélegri samskipti get ég ekki mælt með þessari bílaleigu á nokkurn hátt. Það er mjög vondu máli að þeir geti ekki uppfyllt greiðsluskuldbindingar sínar og borið fram viðeigandi lausn.

Ég vil leggja áherslu á að ég sem viðskiptavinur á rétt á skyndilegri endurgreiðslu og það er þungt að það sé ennþá ekki orðið að. Þessi reynsla hefur skelft trú mína á fagmennsku og þjónustu þeirra mjög.

Það er þungt að ég sé þvingaður til að gefa þessari bílaleigu ein stjörnu. Ég vona að álit mitt hjálpi öðrum viðskiptavinum að forðast svipaðar vandamál og íhuga vel ákvörðun sína.

FairCar Keflavik Office Vermið: Routes, Veita: AurumCars

Izabela Z.

Sveinn 🙂

Oubaas D. W.

Sveinn

Eydís ?.

Æðisleg þjónusta❤️

Guðbjörg G.

Sveinn Helped us

Waren L.

I had a great experience with FairCar from start to finish. The booking and check-in process was seamless. Upon arrival, I was promptly picked up at the airport and shuttled to their office, where I received the car keys within minutes. No pressure talks into buying insurance as I use CarExcess annual cover.

The car itself was reliable, clean, and perfect for my needs throughout the trip. Drop-off was just as smooth—no hassles, no surprises. I was quickly shuttled back to the airport, which was very convenient.

The service was efficient, professional, and stress-free. I have absolutely no complaints and will definitely book with FairCar again. Highly recommended!

Manuel S.

Das war meine zweite Buchung. Das Auto und der Abwicklungsprozess waren gut, dafür hätte ich vier Sterne gegeben, die Preise zum Vorjahr sind um 40% gestiegen, finde ich natürlich nicht gut. Allerdings waren die Mitarbeiter wieder einmal sehr unfreundlich bzw. wirken sie so. Die Einrichtungen / Toiletten vor Ort lassen ebenfalls zu wünschen übrig (siehe Bilder). Das kann man besser machen…

Samuel C.

Great car/van rental company! Was picked up at the airport and brought to their office to pick up our rental campervan. Everything went smoothly, opted out of any extra guarantees and safeguards, so the cost was dirt cheap. As expected, the van had minor issues such as dents and slightly broken mirror, but nothing that could have affected our trip. We had zero problems, the heater was blowing strong and the van was cheap on gas. Transmission, motor and everything was perfect. When returning the van after 2400km and 2 weeks, the drop off took 10 min max, got a free coffee and a lift to the airport. Unless I get unexpected charges on the credit card (other than the ticket I might have gotten haha), this is a perfect 5/5 experience and will recommend to anyone asking for a rental company in Iceland. Cheers!